Tulip & Co. Terms of Sale

Last updated: October 2026

These Terms of Sale apply to purchases made through [website URL] (the “Website”). The Website is operated by Tulip & Co., trading as Tulip & Co (“Tulip & Co”, “we”, “us” or “our”). By placing an order, you agree to these Terms of Sale.

1. Products

Product details, materials, sizing, care instructions and prices are shown on each product page. Please review them before ordering.

We take care to display product colours and details accurately. However, colours may appear slightly different depending on your screen or device.

2. Prices and payment

Prices and the currency charged will be shown at checkout. Any applicable taxes, shipping fees and other charges will also be displayed before you place your order.

Payment must be made using one of the methods offered at checkout. Payments may be processed by a third-party payment provider.

If we find an error in a product’s price or description after you order, we’ll contact you. If we can’t resolve the issue with you, we may cancel the order and refund any amount you have paid.

3. Placing and accepting an order

When you place an order, you are making an offer to buy the selected products under these Terms of Sale.

We’ll send an email acknowledging your order. The order is accepted, and a contract is formed, when we send you an order confirmation.

If a product becomes unavailable after you order, we’ll contact you and refund any amount you paid for that product.

Please contact us as soon as possible if you need to change or cancel an order. We can’t guarantee changes or cancellations after an order has been packed or dispatched.

4. Shipping and delivery

We deliver to the locations shown at checkout. Available delivery options, fees and estimated delivery times will be displayed before you place your order.

Delivery times are estimates. If we can’t deliver within the time agreed at checkout, we’ll contact you to discuss the next steps. Your rights under consumer law are not affected by this section.

For international orders, customs duties, import taxes or other charges may apply if they are not included at checkout. Any additional charges will be explained before you place your order where we can determine them.

5. Change-of-mind returns

In addition to your rights under consumer law, we accept change-of-mind returns if you email us within 14 days of receiving your order. After contacting us, please send the item back within 14 days.

To qualify, the item must be unworn, unwashed and undamaged, with its tags attached and any hygiene seal or liner still attached, if supplied. You may try an item on to check the fit, as you would in a shop.

To request a return, email tulipandco.au@gmail.com with your order number and the item you’d like to return. We’ll send you return instructions.

For change-of-mind returns, you are responsible for the return shipping cost. Once we receive and inspect the item, we’ll email you about the outcome. Approved refunds will be sent to your original payment method. Original shipping fees are not refunded for change-of-mind returns unless required by law.

This policy does not limit your rights if a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.

6. Faulty, damaged or incorrect products

If your order arrives faulty, damaged, incorrect or not as described, contact us at [customer service email] with your order number and details of the issue. Photos may help us assess it.

We’ll provide any remedy required by the consumer laws that apply to your purchase. Depending on the issue and applicable law, this may include a repair, replacement, refund or another remedy. We’ll cover reasonable return costs where required by law.

7. Consumer rights

Nothing in these Terms of Sale excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded.

For Australian customers, these include rights under the Australian Consumer Law. For New Zealand customers, these include rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

8. Contact us

For questions about an order, a return or these Terms of Sale, contact us:

Email: tulipandco.au@gmail.com

9. Governing law

These Terms of Sale are governed by the laws of New Zealand and Australia, except where mandatory consumer laws in the country where you live apply. This section does not limit any rights that cannot lawfully be excluded.